Returns & Refund Policy

At Mibro® Official Global Store, we stand behind the quality of our smart wearables and electronic products with a hassle-free 30-day return window. If you are not completely satisfied with your purchase, we are committed to providing a transparent and efficient exchange or refund process.

1

Initiate a Request

Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization.

2

Prepare the Package

Ensure the device is in its original condition, including the factory packaging, manuals, charging cables, and any promotional gifts included.

3

Ship the Item

Securely pack your item and ship it to the provided service center address using a trackable shipping method to ensure safe delivery.

4

Quality Inspection & Refund

Once our technicians verify the product's condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing